1. Who We Are
Inventra is powered by Flux Flow CRM and developed and operated by JSV Tech Flux Pvt. Ltd.
The Service is primarily intended for businesses such as retail stores, shops, supermarkets, pharmacies, electronics stores, fashion businesses, wholesalers, distributors and other businesses requiring sales, billing and inventory management.
2. Information We Collect
We collect information necessary to create accounts, provide Inventra functionality, process transactions, provide support, maintain security and improve the Service.
2.1 Account Information
- Full name
- Business or shop name
- Mobile number
- Email address
- Login credentials
- Business address
- State and country
- GST or other business information voluntarily provided by you
- Account type
- Subscription or plan information
3. Customer Data Entered by Businesses
Inventra may allow a business customer to enter information about its own customers, suppliers, employees or other individuals.
- Customer name and contact information
- Address and email address
- Purchase and invoice history
- Transaction information
- Supplier information
- Employee information
The business using Inventra is responsible for ensuring that it has the appropriate legal authority, notice and/or consent required to collect and use such information.
4. Information Collected Automatically
When you access Inventra, certain technical information may be collected automatically, including:
- IP address
- Device type and operating system
- Browser type
- Application version
- Device identifiers where technically necessary
- Login and session information
- Date and time of access
- Error and diagnostic information
- Security and authentication logs
- General usage information
5. Mobile Application Information
When using the Inventra mobile application, the application may process information necessary to provide its functionality.
Depending on the features implemented, this may include:
- Device information
- Application version
- Login and session information
- Network information
- Notifications
- Camera or barcode-scanning information where the feature is enabled
- Other permissions specifically requested by the application
Disabling a required permission may prevent the associated feature from functioning correctly.
6. Payment Information
Inventra may offer paid subscriptions, plans or other paid services. Payments may be processed through third-party payment gateways or payment service providers.
Depending on the payment method, the payment provider may process:
- Name
- Email address
- Mobile number
- Payment amount
- Transaction reference
- Payment status
- Billing information
- Payment method information
We may retain transaction references and payment status for accounting, subscription management, fraud prevention, customer support and legal purposes.
7. Information From Customer Support
If you contact Inventra Support through email, WhatsApp or another support channel, we may collect information contained in your communication.
- Name and contact details
- Account information
- Screenshots and error messages
- Device information
- Description of the issue
- Other information voluntarily provided during support
8. How We Use Your Information
Providing Inventra
- Create and maintain accounts
- Authenticate users
- Provide sales, billing and inventory functionality
- Store and display business records
- Generate reports
- Provide customer and supplier management features
Account Management
- Manage registrations and subscriptions
- Verify accounts
- Maintain account security
- Communicate with account administrators
Customer Support
- Respond to support requests
- Investigate technical issues
- Troubleshoot errors
- Improve customer support
Security
- Detect unauthorized access
- Prevent fraud and abuse
- Investigate suspicious activity
- Protect the Service and its users
Service Improvement
- Improve features
- Fix bugs
- Analyze performance
- Develop new functionality
- Improve user experience
9. Business Data Ownership
You retain your rights and interests in business information that you enter into Inventra. JSV Tech Flux does not claim ownership of your products, inventory records, sales records, customer records, supplier records, invoices or business reports.
You authorize JSV Tech Flux to process such information as reasonably necessary to provide, maintain, secure and improve the Service and for other lawful purposes described in this Policy.
11. Legal and Government Disclosures
We may disclose information where reasonably necessary to:
- Comply with applicable law
- Respond to valid legal requests or court orders
- Respond to government authorities
- Investigate suspected fraud or security incidents
- Enforce our Terms and Conditions
- Protect our rights, property, users or the public
12. Data Security
We take reasonable technical and organizational measures designed to protect information against unauthorized access, misuse, alteration, disclosure, loss or destruction.
Depending on the relevant system and feature, measures may include:
- Authentication controls
- Access controls
- Secure communication mechanisms
- Monitoring and logging
- Infrastructure security measures
- Administrative controls
- Reasonable incident-response procedures
No internet-based service can guarantee absolute security.
13. Account Security
You are responsible for protecting your account credentials and controlling access to your Inventra account.
- Keep your password confidential
- Avoid sharing credentials unnecessarily
- Use appropriate account-security practices
- Control employee or other user access
- Log out from shared devices where appropriate
- Notify us if you suspect unauthorized access
14. Data Retention
We retain information for as long as reasonably necessary for purposes including:
- Providing the Service
- Maintaining account and transaction records
- Customer support
- Legal and regulatory obligations
- Fraud prevention
- Dispute resolution
- Enforcing agreements
- Protecting legitimate interests
15. Account Closure and Data Deletion
You may request closure of your Inventra account and deletion of eligible personal information by contacting support@inventra.fluxflowcrm.in.
We may require reasonable information to verify the account holder before processing a deletion request.
Certain information may be retained where required by law or reasonably necessary for legal, accounting, tax, fraud-prevention or dispute-resolution purposes.
You should export or otherwise preserve important business records before requesting account deletion.
16. Your Privacy Rights
Subject to applicable law and its applicable commencement and implementation requirements, individuals may have rights relating to their personal data.
These may include rights to:
- Request information about personal data processing
- Request correction of inaccurate information
- Request deletion where applicable
- Withdraw consent where processing is based on consent
- Raise a grievance
- Exercise other rights available under applicable data-protection law
Requests may be submitted to support@inventra.fluxflowcrm.in.
17. Consent and Withdrawal
Where we rely on consent for a particular processing activity, consent may be withdrawn where applicable. Withdrawal does not affect processing lawfully carried out before withdrawal.
If a feature requires information or a permission to function, withdrawing the relevant permission may prevent that feature from being available.
19. Marketing Communications
We may send service-related communications such as account notifications, security notifications, billing information, subscription information, product updates and important policy changes.
Where permitted by applicable law, we may also send promotional communications. You may opt out of non-essential promotional communications where an opt-out mechanism is provided.
20. Third-Party Services
Inventra may use or integrate with third-party services including payment providers, hosting providers, communication providers, analytics services, authentication services, infrastructure providers and other business software integrations.
Third-party services may have separate privacy policies and terms. JSV Tech Flux is not responsible for independent privacy practices of third parties outside our control.
21. International Processing
Some service providers or infrastructure used by Inventra may process or store information outside India. Where applicable, such processing will be subject to applicable law and safeguards considered appropriate for the relevant processing.
22. Children's Data
Inventra is a business-management platform intended for businesses and their authorized users. It is not designed to provide services independently to children.
If a business uses Inventra to record information about customers who are minors, that business is responsible for ensuring that such processing is lawful and any required authorization has been obtained.
23. User Responsibilities for Customer Data
If you use Inventra to store information about customers, employees, suppliers or other individuals, you are responsible for:
- Collecting information lawfully
- Providing appropriate privacy notices
- Obtaining consent where required
- Entering accurate information
- Maintaining appropriate access controls
- Responding to lawful requests from individuals
- Using personal information only for lawful purposes
- Complying with applicable privacy and data-protection laws
Inventra is a software platform and does not automatically make your business compliant with all applicable privacy, tax, accounting or regulatory requirements.
24. Data Breaches and Security Incidents
If we become aware of a security incident involving personal data that requires notification under applicable law, we will take reasonable steps to investigate, contain and respond to the incident and provide notifications where legally required.
25. Data Accuracy
You are responsible for ensuring that information entered into Inventra is accurate and up to date. JSV Tech Flux is not responsible for inaccuracies resulting from information supplied or modified by you or your authorized users.
26. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in Inventra, new features, technology, applicable law or our data-processing practices.
The updated policy will be published with a revised "Last Updated" date. Where required by applicable law, additional notice may be provided for material changes.
27. Governing Law
This Privacy Policy shall be governed by applicable laws of India. Nothing in this Privacy Policy is intended to remove or restrict mandatory rights available to individuals under applicable law.
28. Grievance and Privacy Contact
For privacy concerns, complaints, requests or questions regarding the processing of your information, contact Inventra Privacy & Support:
We may request reasonable verification before providing account-specific information or processing certain requests.
29. Relationship With Other Policies
This Privacy Policy should be read together with:
30. Acknowledgement
By using Inventra, you acknowledge that you have had an opportunity to review this Privacy Policy and understand how information may be processed in connection with the Service.
Inventra
Official Website:
inventra.fluxflowcrm.in
Powered by Flux Flow CRM
A product of JSV Tech Flux Pvt. Ltd.